Last updated: September 16, 2026
We want you to be happy with your TapAdd gear. If something isn’t right, here’s how returns and refunds work.
You may return most items within 30 days of delivery for a refund of the product price. Items must be in their original condition and packaging, unused and undamaged.
Email contact@tapadd.me with your order number and the reason for the return. We’ll reply with return instructions. Return shipping is your responsibility unless the item was defective or we sent the wrong product.
Once we receive and inspect your return, we’ll email you and issue the refund to your original payment method, typically within 5–10 business days. Original shipping charges are non-refundable except where the return is due to our error.
If your item arrives defective, damaged, or incorrect, contact us within 30 days and we’ll replace it or refund it in full, including shipping. Our limited warranty covers manufacturing defects under normal use.
The digital QR option is delivered instantly and is non-returnable once your account and profile are created. Custom or personalized printed items may be non-returnable unless defective.
Email contact@tapadd.me and we’ll help.