How can we help?

The answers below cover almost everything. If yours is not here, write to us — a person replies within 24 hours, in English or in French.

Using your tag

Do I need an app?

No — neither for you nor for the person you meet. Any NFC phone, iPhone 7 and up or Android, opens your profile straight in its browser.

How do I activate a new tag?

Tap it with your own phone. An activation page opens, you create your profile, and the tag is bound to it. It takes under two minutes.

What if my details change?

You edit your profile and the tag follows immediately — that is the whole point. The physical object never becomes obsolete.

I lost my tag. What now?

Deactivate it in one click from your dashboard. It then points to a neutral page while your profile and your data stay intact. A replacement pairs in thirty seconds.

The person I meet has no smartphone.

Enter their number on your own profile and your full contact details are sent to them by SMS. TapAdd works with the entire phone base, not just recent handsets.

Does it work without internet?

Partly, and on purpose. On NTAG216 tags, the essential vCard is written into the tag itself alongside the URL: the basic contact saves even with no connection.

What we do with your data

Private, and encrypted

The contacts you collect are never exposed publicly and there is no reverse lookup. Sensitive fields are encrypted by the application on top of disk encryption: a database leak does not hand over usable details. Bulk exports are capped, confirmed by a one-time code, and logged.

Nothing is collected silently

Whoever fills in your exchange form chooses exactly what they share, and can ask to be erased at any time.

We never resell data

Never. It is stated publicly and it is contractually binding — CCPA, PIPEDA, Law 25 and GDPR alike.